FAQ
FAQ
Key Features
There are other playmats in the market, how is Buds & Bear different?
The essence of Buds & Bear is stylish, safe and functional. Our playmats are created by a mother who have tried and tested so many playmats for over 4 years with 2 growing babies so each of the playmat is crafted to solve frustrations that she has encountered.
- Design: So gorgeously stylish and versatile. This design will simply never go out of style. Perfect for living rooms, nurseries and playrooms. The designs are reversible, so whenever you feel like switching things up, just flip the playmat over!
- Thickness: Super thick and absorbent with 15mm squishiness. Makes it perfect for protecting babies from bumps or tumbles on hard floors. In fact mamas, papas, and older siblings can enjoy the playmats too! They are very comfy to play on, do light exercises, or nap next to your child if you are tired.
- Sturdy: Our playmat has weightier memory foam than most in the market with approximately 9 kg of total weight. It also has texturized imprint which means that it is more stable on carpeted, wood, tiled or marble flooring. It will stay put on your floor without being slippery.
- Safety: Non-toxic, recyclable and certified safe by global regulations. It is also inflammable which means it will not catch on fire. This means it is also suitable in countries with underfloor heating.
Are they eco-friendly?
In line with our mission to promote eco-friendly living, our playmats and packaging are both made from recyclable materials.
What are they made of?
Our product is made from the finest quality materials to ensure high safety standard. Buds & Bear playmats are made from a non-toxic PVC. This is a different material than a traditional PVC that is known for its toxicity concerns due to the use of plasticizers like phthalates. Non-toxic eco-friendly PVC which is used in medical equipment, toys and households is completely FREE of phthalates and has been tested and proven safe for humans. Our playmats are also FREE from formaldehyde, heavy metals including lead and mercury and contain NO BPA. All toxins in the materials are removed by toxic removal technology and pass all Regulation and Product Standards in the States and EU.
Is Buds & Bear great for exercise, aerobics, and yoga?
Our playmats are great for light exercises! This is because they are made from thick foam material that is super durable which makes it great for big kids and adults as well. This foam is comparable to that of a deluxe pilates mat which supports the body during floor work. In comparison to yoga mats, which are smaller and thinner, our playmats are larger in size and thicker.
FAQ
Cleaning
Oops I got a spill on my playmat, how do I clean it?
You can clean by wiping down with soft cloth and water. This is the most recommended method to clean up any messy situation on your playmat.
In circumstances where you really need to use a detergent, please choose super gentle ones with mild chemicals. This is to maintain the integrity of the ink. Choose ingredients that are free from natural oils, citric, hypochlorous acid, ethanol, or any alcohol. Baby wipes are also a big no-no. We get the convenience of baby wipes, however it may cause discolouration and cracking on your playmat.
For more detailed explanation you can read our Care Guide page.
FAQ
Durability
Why do I see dents or crease on mat surface?
Dents or crease occur when mat surface is under pressure or mats are unrolled after purchase or rolled for some period. It depends on how hard or long the mats was under pressure (or being rolled), but don’t worry, it naturally disappears in few days.
I have pets at home, are the playmats scratch resistant?
Pets are such a wonderful companion at home. However, please keep your furry family at bay because the playmat is not scratch resistant. Claws and scratches can cause irreparable damage, which our warranty does not cover.
How long do Buds & Bear playmats last?
We created the playmats with our little buds’ developmental years in mind. Our playmats can last up to many years with proper care and cleaning methods. From the moment your child is 0 month old all the way to toddler years and above, Buds & Bear will be there on the floor protecting and supporting your little buds.
How can I make sure Buds & Bear playmats last a long time?
Buds & Bear playmats are made to last. Extra love from mamas and papas will make it stay fresh and beautiful for even longer!
5 things you can do to ensure the durability of your playmat:
- Avoid direct heat, high pressure vacuuming and steam cleaning.
- Avoid direct sunlight.
- Keep pets with sharp claws away.
- Get heavy furniture off the playmat.
- Avoid stains such as pens, permanent markers, paint or any kind of strong ink.
- For more detailed explanation you can read our Care Guide page.
FAQ
Safety
Is there a safety precaution for the playmats?
Playmats can be a great addition to create a safe environment for your baby to grow up. To avoid any hazards, we recommend making sure that the playmat is completely flat on the ground with all the edges touching the floor.
Upon first unboxing, unroll your playmat flat on the floor and allow the corners to settle. This ensures that any creases disappear and the playmat does not become a trip hazard.
My playmat doesn’t seem to be settling properly.
You can also simply re-roll the playmat in the reverse direction upon opening and leave overnight then unroll flat on the floor to let it settle naturally.
My baby’s safety and health is a priority. Is Buds & Bear playmats safe?
Our materials have been independently tested and are compliant with UK-CA standards, CE, CPSIA, ASTM ensuring their highest quality and safety. It is non-flammable and will not catch on fire, making it a safer option than other materials on the market. We also believe in leaving a better earth for our children. In line with our mission to promote eco-friendly living, our playmats are made from recyclable materials.
In terms of your baby’s physical safety, we made sure to make it non-slippy, thick, soft, and plush! Waterproof surface makes the playmat easy to clean and non-slippery afterwards. 15mm thick padded foam is what makes them extremely soft, shock absorbent and durable. Perfect for tumbling toddlers, tummy time and exercise!
Are Buds & Bear playmats non-toxic?
We are created sincerely by one parent to another. Safety is an aspect we have decided to prioritise when designing our playmats. You can be rest assured that our products are certified safe.
These are our safety features:
- Main material is non-toxic PVC (polyvinyl chloride).
- Phthalates free, formaldehyde free, lead free, latex free, BPA free, Formamide free, non-toxic, EVA free. Independently tested and are compliant with global standards: UK-CA, CE, ASTM, CPSIA ensuring their highest quality and safety.
- Non-flammable so it will not catch on fire.
Access full playmat safety report on our safety report page.
FAQ
Designs
The design I like is sold out! Will you be restocking?
We’re so honoured by the support from all our Buds & Bear family because we have designs that sold out! We will be restocking the designs but there will usually be a slight waiting period for when the new batch comes in.
But don’t worry, you can always pre-order or sign up to be our member to stay updated with the new restocks!
FAQ
Usage
I already have a carpet at home, can I use a Buds & Bear playmat on top of it?
Definitely! You can use Buds & Bear playmats on top of your carpets. Our playmat is weighted at approximately 9 kg so it will settle nicely on carpets.
Can I put furniture on top?
Yes but we do not recommend leaving furniture on the mat for long periods. This is because the mat may be damaged and not return to its original state. These damages are also not covered in our warranty.
Flooring types that is suitable for Buds and Bear playmats:
We’ve tried so many playmats over the years that are slippery, especially on tiles and marbles. With an aim to solve this issue, we’ve made the high quality playmats with texture imprint and weightier than most in the market with approximately 9 kg of weight. Texture imprints on the playmat gives it a tighter grip to the floor surface. So, you can use it on tiles, wooden floors, carpets, and marble flooring.
The playmat’s edges are not flattening, any tips?
Sometimes the edges may curl. Here’s a quick tip! You can also simply re-roll the playmat in the reverse direction upon opening and leave it overnight then unroll flat on the floor to let it settle naturally.
Where is the most suitable place to put my playmat?
The designs of Buds & Bear playmats have style at its core, as our tagline goes “playmats for your beautiful homes”. We recommend you to place the playmat in the living room, play room, nursery or even your home office. Due to its neutral and luxurious design, it can fit your living spaces without being overwhelming. For your reference, our playmat is 140 cm x 210 cm in size.
Can I put my playmat on my balcony and gardens?
We do not recommend bringing out the playmat but if you do bring it outside, worry not, we suggest you find shaded areas, be careful with any sharp objects on the ground and do bring it inside after the play time!
When we unrolled ours the inner edge has a slight curl to it- what can we do?
It’s really easy to teach the material to uncurl - simply roll it tightly the opposite way, bend the curl in the opposite direction, and leave it overnight. When you roll it out in the morning it will be flat! Alternatively, turn under the curl and scoot along the edge with your knees.
What are the size options of Buds & Bear playmats?
Currently, we only have 1 size:
Wide: 140 cm
Length: 210 cm
Thickness: 1.5 cm
FAQ
Warranty
Does Buds & Bear playmat come with a warranty?
Yes! Our playmat has a warranty for up to 1 year. For your reference, here is our Warranty page.
FAQ
Shipping & Returns
I just ordered my playmat! How long will the shipping take?
Aww thank you so much for ordering! We can’t wait to pack your order. On average the whole packing and shipping process will take 3-5 business days. We are working very hard to get all Buds & Bear families’ orders into your homes. If there is a delay, we will definitely inform you.
You can keep track of your orders via the URL and tracking number given. If you find that the order is stagnant, please feel free to email us at hello@budsandbear.com. We will do our best to solve the issue for you!
My playmat comes with a defect, how do I return it?
Please check your item carefully and thoroughly upon arrival. Should there be any manufacturing defects and receival of wrong designs, please email us at hello@budsandbear.com within 7 days of receiving the item with reasons and photo evidence. Buds & Bear reserves the right to decline a return request if the terms and conditions are not met and are subject to our discretion.
Please note the terms and conditions below:
I. Return must be initiated within 7 days of receiving the item(s).
II. The product must be unused and in its original packaging (with the plastic wrapper and the box).
III. Does not apply to sale items or items purchased on sale.
IV. We will not do any cash refund, instead we will replace the playmat(s).
V. We recommend you to use reputable courier services to ensure the safety of the
package when returning to us as we will not be responsible for any damage or lost items during transits.
We are always here to provide you with any assistance to safely return the playmat to us. Kindly contact us at hello@budsandbear.com to initiate the return process
FAQ
Others
I’m unsure of the finishing texture based on the photos, can you explain more?
Most wipeable playmat is shiny and may be slippery. But our playmat has a matte finish and non-slippy feature.